After an electrician finds a fault: what to ask before repairs

What did the assessment establish?

Ask the electrician to explain the part of the installation or appliance they believe has failed, which observations support that conclusion and whether further investigation is needed. Don't attempt your own tests of fixed wiring.

Ask for a brief written finding: was the fault confirmed, or is more testing needed? Was the visit a temporary make-safe or a completed repair? Ask the electrician to record whether any affected circuit or appliance must stay unused until follow-up. Do not treat a temporary make-safe as proof the whole installation is safe.

What exactly are you authorising?

Request the proposed parts and labour, any access or return visit, testing after the repair and the amount you would pay if the scope changes. Ask the electrician to identify the work already covered by the first appointment so you don't compare it with a complete repair quotation.

If the problem changes during the job, ask the contractor to explain the additional work and cost before continuing.

Will the repair need a certificate?

For electrical installation work, ask what Certificate of Electrical Safety (COES) applies and whether a separate inspection is needed. This depends on what the electrician actually does. For the distinction, see How to check a Victorian electrician's licence and electrical paperwork.

When safety takes priority

If an appliance or tap gives you a shock or tingle, contact your electricity distributor immediately and have a licensed electrician check the property's wiring, as Energy Safe Victoria advises. Keep clear of exposed or damaged wiring and seek urgent qualified help. Call 000 if there is a fire or an immediate threat to life. Do not assume a repair booked for later means the situation is safe to leave.

Questions you can send after the visit