Melbourne & VictoriaLast checked: 2026-10-11

What to tell an automotive locksmith before they attend

Short answer

Start with the car's make, model and year, the key problem and whether a working key remains. Ask when the chosen provider needs more sensitive details, such as the exact location, VIN or proof of ownership, and share those directly using the process it confirms.

Opening a locked car is different from supplying a key that starts it. Ask the business to confirm it supports your exact vehicle and situation; you do not need to diagnose its immobiliser or obtain restricted security codes yourself.

Mazda's dealer guidance, for example, uses the VIN to identify a replacement part and requires ownership checks. Ask your chosen provider why each document is needed and how to share it privately; do not send identity or ownership documents through this informational page.

Stage	Information to prepare or share
Initial enquiry	Make, model, year and key type if known; what happened; whether a working key remains; general suburb and whether a mobile visit is needed.
Confirming the booking	Exact vehicle location and timing. Provide the VIN to your chosen provider if needed for identifying the correct part; confirm the booking and attendance fee before dispatch.
Identity and ownership checks	Ask what ID or ownership evidence is needed, when it must be supplied and how to share it securely. The provider may need it before booking or when work starts.

A message you can copy

Replace bracketed placeholders before sending.

I need help with a [spare / all keys lost / locked-in key] for a [make, model, year] in [suburb]. It uses a [turning key / remote / push-button start], and I [have / don't have] a working key. Can you handle this job, and what details do you need now versus securely when arranging the work?

For complete fees see What a car-key quote should include; for provider selection see Auto locksmith or dealership for a replacement car key?; for online-supplied keys see Buying a replacement car key online: what to check first.

Your next step

Prepare a quote request

Turn the details of your job into an enquiry you can check, copy and send yourself.

Prepare a quote request

What to share and when

A message you can copy

Prepare a quote request